Built for your business. Owned by you.
Deploy AI agents that answer calls, capture leads and bring customers back — using your infrastructure, your accounts and your business logic.
We build, manage and continuously improve the system.
30 minutes with us. You’ll talk to a live demo agent.
- Your infrastructureCloud, AI model and phone line, each in your name
- Your dataLives with you, and exports whenever you want it
- Your workflowsPrompts, call flows and rules you can take with you
Ownership covers your accounts, numbers, data and configuration. The software and its operation stay with myownline.
- Held by you
- Accounts, numbers, data and configuration
- Held by myownline
- The software and its operation
Self-owned deployment starts at 10,000 minutes a month. Compare with hosted.
01 /Products
A lot of callers who reach voicemail won’t leave a message; they ring the next company on the list.
Three products. One setup.
Calls you can’t pick upAI ReceptionistCalls and texts get answered, day or night.Sat 11:10 PM · no heatPut through to on-callSample dataHow it works
How it works
- 01A call comes in on your number
- 02Your team rings first (optional)
- 03No answer: the AI answers and sizes up the job
- 04It books a slot, or transfers live
- 05You get a recording, summary and alert
What it covers
Capabilities
- After-hours rules
- Rings your team first
- Answers every call
- Live transfer
- Books your calendar
- Text replies
- Edit without code
- Recording and summary
To get startedYour current phone number (it stays as it is), plus your hours, what you offer and where you work.
Example conversation
Example · A no-heat call at 11:10 PMSample conversation Saturday night. Emergencies go straight to your on-call tech.
- AIAfter-hours line, calls are recorded. What’s going on?
- CallerOur furnace quit and we’ve got a baby in the house.
- AIThat can’t wait. What’s your address?
- Caller88 Larch Lane.
- AIYou’re in our area. Putting you through to our on-call tech now.
Put through to the on-call tech. Your team gets the recording and a summary.
Leads that sit in an inboxSpeed to LeadCalls or texts a new lead back within a minute.6:48 PM · new AC quoteContacted within a minuteSample dataHow it works
How it works
- 01A lead lands: form, ad, marketplace or webhook
- 02The AI calls or texts within a minute
- 03It asks the questions your team would ask
- 04It books a slot, or hands to your team
- 05No answer? It follows up on your schedule
What it covers
Capabilities
- Lead sources from anywhere
- First contact in a minute
- AI or your team, per source
- Follow-up sequences
- Qualifies, then books
- Take over a text thread
- One lead inbox
- Response-time tracking
- Consent rules
To get startedOne lead source to start: your website form, an ad account, a marketplace profile, or any tool that can send a webhook.
Example conversation
Example · A Google lead at 6:48 PMSample conversation A quote request for a new AC, picked up the moment it arrives.
- AI · textHi Dana, Alder Street Heating & Air here. Mind if I call about your AC quote?
- LeadYes, call me.
- AI · callHow big is the home, and how old is the current unit?
- LeadAbout 1,900 sq ft. The unit’s from 2009.
- AI · callAn advisor can come Thursday at 8:30 or Friday at 1:00. Which suits?
Estimate booked for Friday, a few minutes after the request came in.
Customers who went quietRe-engage customersRolling outTurns last year’s customers into this month’s jobs.Quiet for a yearRepeat job bookedSample dataHow it works
How it works
- 01Plug in your CRM, or upload a list
- 02Pick who’s gone quiet; skip booked or closed
- 03You approve the campaign first
- 04The AI calls and texts as your business
- 05Interested ones get booked; the rest go to your team
What it covers
Capabilities
- CRM sync or upload
- Quiet-customer rules
- You approve every campaign
- Calls and texts
- Replies handled
- Consent rules
- Campaign results
To get startedA connected CRM, or a list of past customers and leads.
Re-engage campaigns are rolling out, and they’re included in your plan once they’re live.
Example conversation
Example · A spring tune-up reminderSample conversation A campaign for AC customers who haven’t had a visit in a year.
- AI · textHi Marcus, Alder Street Heating & Air here. Your AC was last tuned up a year ago. Want a slot?
- CustomerSure. Early next week?
- AI · textMonday at 8:00 or Tuesday at 10:30.
- CustomerTuesday.
A tune-up booked from a customer we hadn’t heard from in a year.
What a quiet list might bring in
What a quiet list might bring in
Quiet leads Who books Jobs booked Avg. job Revenue 500 2% 10 $500 $5,000 2,000 2% 40 $500 $20,000 A worked example, not a forecast: results swing with the size of your list, what you’re offering and how long people have been quiet. We’ll run it with your own numbers when we talk.
One setup, shared by all three
Your voice. Your hours.Your systems. Your rules.
Set it once. Change it in the dashboard, no code needed.
What you configure
- Voice and AI model
- Pick both, on your own keys
- Hours
- Opening hours, after-hours and holidays
- Call flow
- Your team rings first, or the AI takes every call
- Rules
- What you offer, what it costs, where you work
- Calendar
- Google Calendar
- Anything else
- Zapier or a webhook, so no tool is left out
- CRM and field service
- HubSpot · Salesforce · ServiceTitan · Jobber · Housecall Pro · GoHighLevel · Pipedrive · Zoho · AccuLynx · Zendesk · and more
- HubSpot
- Salesforce
- ServiceTitan
- Jobber
- Housecall Pro
- GoHighLevel
- Pipedrive
- Zoho
- AccuLynx
- Zendesk
- and more
- Lead sources
- Google Local Services · Meta lead ads · Thumbtack · Angi · Houzz · Messenger · WhatsApp · your website forms · and anything that can send a webhook
- Google Local Services
- Meta lead ads
- Thumbtack
- Angi
- Houzz
- Messenger
- your website forms
- and anything that can send a webhook
02 /Sovereignty and security
The whole stack runs in your accounts.
It’s the same product, set up inside your own infrastructure and run for you by myownline. The AI-model and phone accounts that handle your calls are yours as well.It’s the same product, set up inside your own infrastructure and run for you by myownline.
Sovereignty
Custody of the stack stays with you.
The cloud, AI-model and telephony accounts are held in your name and billed to you directly, at cost. Your numbers, call data and configuration remain yours. We manage the infrastructure; we don’t resell it.
SovereigntyHeld in your name, billed to you at cost. Numbers, data and setup stay yours.Your data
Stored in your accounts, not ours.
Call audio, transcripts and customer records sit in your own accounts. Export your leads and call records as CSV whenever you like, with the columns you pick.
Your dataCall audio, transcripts and records are stored in your accounts, not ours. Export as CSV.Your workflows
Not exposed to other companies.
Your prompts, call flows and business rules run in your accounts, not on a platform other companies share. Ask, and we’ll hand them over as a documented export.
Your workflowsPrompts and call flows run in your accounts, not a shared platform.Data security
Encrypted, with access you control.
Data securityEncrypted, with roles and retention you control.Security safeguards
- Encrypted while it moves and while it’s stored
- Five roles, enforced on the server: owner, admin, agent admin, member, viewer
- You decide how long data is kept
- A recording notice on every call, and do-not-call lists and STOP replies are honoured
- Webhook keys are hashed, can expire, and can be revoked
What comes in
- Calls and texts
- Web forms, ads and marketplaces
- Customer lists and CRM
In your accountsYours
The three productsManaged by myownline
- AI Receptionist
- Speed to Lead
- Re-engage customersRolling out
- Cloud hostingIn your name
- AI modelsIn your name
- TelephonyIn your name
What you get
- Jobs booked in your calendar
- Callers handed to your team
- Recordings, summaries and alerts
Hosted vs self-owned
| HostedA typical hosted platform | Self-ownedSelf-hosted in your cloud, run by myownline | |
|---|---|---|
| Whose accounts | The platform’s, typically | Yours: cloud, AI model and phone line |
| Models and keys | Usually the platform’s; some let you add your own keys | You choose the models, on your own keys. The provider bills you directly |
| Calls and prompts | Kept on the vendor’s platform, typically | Kept in your own accounts |
| Taking it with you | Whatever the vendor lets you export | Accounts, numbers and data are yours; your setup exports on request |
| The software | The vendor’s, on their servers | Ours. It runs in your accounts, and we run it |
| What you pay | One bundled per-minute price, typically with a platform margin | Infrastructure at cost, plus setup and monthly management |
| Who builds it | You configure a standard product | We build it around your business, then run it |
| Time to go live | Days | Weeks: the stack moves into your accounts in phase 2 |
| What you take on | You depend on their pricing, roadmap and servers | Two bills (the providers’ and ours), a fixed monthly hosting cost, and a 10,000-minute minimum |
| Pick it when | You want to start fast, at any volume | Calls, data or workflows have to stay in your own accounts |
The hosted column describes typical hosted AI-call platforms, not any one vendor.
03 /Operability
You own it. We run it.
We run
- Monitoring and alerts, plus round-the-clock on-call for critical issuesMonitoring, alerts and 24/7 on-call for critical issues
- Tuning your prompts and call flowsTuning your prompts and call flows
- Model and platform updatesModel and platform updates
- Every month, a report on how calls, leads and bookings didA monthly report on calls, leads and bookings
You keep
- What it saysOnly what you’ve given it: your services, prices and rules, changed from the dashboard with no coding. Not sure? It hands over or takes a message.Only what you give it. Edit from the dashboard, no coding.
- Every callA recording, a summary and the outcome for each one, in one place.Recording, summary and outcome, in one place.
- Step inYour team can jump into any conversation.Your team can jump into any conversation.
- ConsentYou’re responsible for having permission to contact the leads and customers you send us.You’re responsible for permission to contact the leads you send us.
If it goes downIf our system goes down, calls still reach you: your number stays live and falls back to your team or voicemail until we’re back.Calls still reach you: your number stays live and falls back to your team or voicemail until we’re back.
On the self-owned option you get service credits if we miss the uptime commitment. Uptime, support hours and response times are written into your order form.Self-owned option: service credits if we miss the uptime commitment. Terms are in your order form.
04 /How it works
Nobody flips every call over on day one. We prove it on a slice of your own traffic, then widen it. Timings are typical.
Pilot first. Scale what holds.
Weeks 1–3
Pilot
Start small: just the after-hours calls, or one lead source, or one branch. Everything else carries on as it does today.
- We map your call types, lead sources, opening hours and tools.
- The agents learn what you offer, where you work and how you book jobs.
- Your team makes the first test calls, and we track results from day one.
Before we widen itYou review the results and sign off.
Weeks 4–8
Scale
Widen it to every hour, lead source and location, and add the other products where it makes sense.
- We roll out in steps, and you can roll back at any stage.
- We tune prompts and call flows with what the pilot taught us.
- The self-owned setup moves into your own accounts.
Before it’s fully liveBooking results and call quality hold up at full volume.
Ongoing
Manage
We run it and keep improving it, so your team never has to touch the tech.
- Monitoring, support and updates, all through one contact.
- We keep tuning it as your services, seasons and offers move.
Every monthA write-up of calls, leads and bookings, with suggestions.
05 /Cost
Indicative pricing, confirmed after discovery.
Infrastructure at cost. Our work, quoted.
Infrastructure
At costPaid directly
The cloud, the AI model (speech recognition and voice included) and the phone line, billed straight to your own accounts. We add nothing on top.
One-time setup
QuotedAfter discovery
Everything to get you live: discovery, deployment, your workflows and prompts, integrations and testing.
Monthly management
QuotedAfter discovery
The run work: monitoring, tuning, updates and reporting.
Cost calculator
What owning the infrastructure costs.
Estimated infrastructure cost
$3,419a month
$0.171 a minute, infrastructure only (calls, texts, hosting)
- Telephony$0.0199 a minute
- $398
- Texting2 text segments a minute at $0.0125
- $500
- AI model$0.0552 a minute, speech recognition, voice, language and call analysis
- $1,104
- Cloud and platform$0.015 a minute, call handling and recording
- $300
- Hosting$1,009 a month + 5 simultaneous calls × $21.60
- $1,117
Not includedSetup and monthly management, quoted after discovery.
Indicative, for a typical setup. Your own rates will differ.
Book demoEdit every rate
Includes speech-to-text and text-to-speech.
Database, cloud, caching, email. Rises $5 per extra 5,000 minutes above 10,000.
Callers talking to the AI at once. We plan for 5 at your volume.
Indicative, for a typical setup. Your own rates will differ.
Scope and terms
- Quoted on its ownA second office or brand, new call workflows, extra integrations, and big redesigns or custom reports are scoped and priced separately.
- TermsPrices are in USD, before tax, and indicative. Plans, prices and timelines are confirmed in writing, in a signed order form or work statement, once discovery is done.
06 /Common questions
Questions from operations teams.
01Does it sound like a robot?
Judge for yourself: on the discovery call you’ll talk to a demo agent. The voices sound natural, and you choose which one.
02What if it says something wrong?
It sticks to what you’ve told it about your services, prices and rules. If it isn’t sure, it hands the call over or takes a message, and every call is there for you to review.
03When does it hand a call to a person?
When the caller asks for one, and in the cases you pick, an emergency for example. Or you can have it run a call end to end. Either way, your team can join any conversation.
04Can our team still pick up first?
Yes, if you want that. Your office phone can ring first, and if nobody picks up within a few seconds (typically 10 to 30, depending on your phone carrier) the AI takes over. Or it can answer every call itself, with your team joining when needed.
01Can we keep our phone number?
Yes. Callers keep dialling the number they know, and it stays as it is. In your own cloud setup it lives in your own phone account. You can take a new number too, if you’d rather.
02Will it work with our CRM and lead sources?
Most likely. It connects directly to the big CRMs and field-service tools (HubSpot, Salesforce, ServiceTitan, Jobber, Housecall Pro and more) and to lead sources like Google Local Services, Meta, Thumbtack, Angi and Houzz. Anything else plugs in through Zapier or a webhook.
03Can we choose our own models and bring our own keys?
Yes. The accounts behind the AI model, speech and voice are yours, and the keys are created in them. We set the keys up in your deployment. Tell us which model you want for an agent and we configure it; if it isn’t available yet, we’ll say so. Your provider bills your account at its own price, and we charge nothing on top for it.
04Can we try it on part of our calls first?
That’s how it starts. For the first few weeks, a slice of your traffic goes through it, say only after-hours calls, a single lead source or one branch, and everything else stays untouched. You look at the results and approve before we widen it, and you can roll back at any stage.
05Can it cover more than one location?
Yes. A pilot can start with one location, and the scale phase extends it to all of yours. Locations or brands you add later are scoped and quoted separately.
06We do fewer than 10,000 minutes a month. Can we still use it?
Yes. Owning it starts at 10,000 minutes a month, so below that you’d start on the shared cloud, hosted by myownline. Book a meeting and we’ll help you pick.
01Who looks after it, and do we need an IT team?
We look after it, so no. We build it, set it up in your accounts and run it: monitoring, round-the-clock on-call for anything critical, tuning and updates, all through one contact. You change what it says in the dashboard, no code.
02How will we know it’s working?
Each call lands with a recording, a summary and its outcome in one place, and your team gets an alert on the ones that need a look. Speed to Lead tracks how fast leads were reached and what booked, by source, and every month you get a write-up of calls, leads and bookings with suggestions.
03Is this replacing my office team?
No. It picks up what your team can’t get to, and they can jump into any conversation.
01What does sovereignty mean here?
Custody and control of the stack: the cloud, AI-model and telephony accounts are held in your name, and the numbers, call data and configuration are yours. It describes who holds the stack. It makes no statement about hosting region or jurisdiction.
02Are calls recorded, and do callers know?
Yes. Calls are recorded, transcribed and summarised, and callers hear a short recording notice as the call starts. You can go back and review any of them.
03Does it follow do-not-call and calling-hour rules?
It only reaches out to people who agreed to be contacted, skips anyone on a do-not-call list, keeps to local calling hours and honours STOP replies. On your side, you confirm you have permission to contact the people you send us, including any list you import.
04What do we keep if we stop?
Your cloud, AI model and phone accounts are registered to your business, so your numbers and call data stay with you. Your prompts, call flows and settings can be handed over as a documented export.
07 /Book demo
30-minute discovery call. Start the pilot.
- 01Tell us your volumesYour monthly calls, your lead sources and how you handle both today, so we can suggest the right setup.Your calls and lead sources today.
- 02Spend 30 minutes with usWe walk through your calls, leads, opening hours and tools, and put a live demo agent on the phone with you.A walk-through and a live demo agent.
- 03Pilot it on real trafficWe send a first slice of your calls and leads through it, and show you how it does.A first slice of your calls and leads.