Privacy policy.

This policy covers this website and the myownline service: AI voice and text agents that answer calls and texts, follow up on leads and book jobs for service businesses. It also covers the integrations we connect for you, such as calendars, CRMs and lead sources.

Two groups of people are involved. Our customers are the service businesses that use myownline. Their callers and leads are the people who phone, text or submit a form to those businesses. We handle callers’ and leads’ information on behalf of our customers, and our customers’ own information as described below.

• 2.1Account and contact details. What you give us when you ask for a demo, create an account or get in touch: your name, email address, phone number and business details.
• 2.2Business setup. What you add while setting up your agents: your business name, website, the ZIP codes you serve, your time zone, your services and your business hours.
• 2.3Leads and callers. What comes in through your connected channels: a lead’s name, phone number, email address and address, the project they describe and where it came from. Fields we can’t match are kept with the lead.
• 2.4Calls and texts. When your agents handle a call or a text, we process the conversation. That can include call recordings, transcripts, AI-written summaries, the outcome of the call, text messages and their delivery status, and opt-outs such as a customer replying STOP.
• 2.5Integration data. Data from the calendars, CRMs and lead sources you connect, used only to run the workflows you’ve set up, such as checking open times or creating an appointment.
• 2.6Usage and technical data. Access logs, pages viewed, device identifiers and IP addresses, used to keep the service stable and secure. What this website itself records is under “This website”.

The Book demo form asks for your name, business name and work email (all required). If you want to, you can also add a phone number, roughly how many calls you get each month, the lead sources and products you’re interested in, and a few words on your current setup.

• We save what you send, the time you sent it, and a note that it came from the Book demo form.
• The request is emailed to our team, and a short confirmation goes to the address you gave. Both emails go out through an email delivery service.
• That record doesn’t include your IP address or browser details. Like any website, this one may also keep ordinary server logs.
• If you accept, we use Google Tag Manager to run Google Analytics, which counts visits and shows which parts of the site people read. It sets cookies in your browser and sends Google the pages you view, your approximate location and your device and browser details. What you type into the Book demo form or the cost calculator isn’t sent to it, and we don’t use it for advertising.
• Nothing from Google loads until you accept. We save your choice in your browser’s local storage, and you can change it at any time with “Cookies” in the footer. If you change your mind, we remove the analytics cookies it set.
• Its fonts load from this site’s own domain, so your browser doesn’t contact Google to get them.
• The cost calculator runs in your browser. What you type into it isn’t sent to us.

• To get back to you about a demo you asked for.
• To provide the service: answer calls and texts, follow up on leads, check availability and book appointments.
• To run the workflows you set up, such as follow-up plans, and to keep a record of each conversation in your inbox.
• To give you call details such as recordings, transcripts, summaries and outcomes, and to send the alerts you choose.
• To provide support, keep the service secure and prevent misuse.
• To meet our legal obligations.

When you connect Google Calendar, you sign in with Google and approve access to your calendar. We use that access only to run booking for your business:

• We read your calendar list and your calendar’s settings, so the right calendar and the right appointment length are used.
• We read the events on the connected calendar, only to see which times are busy before we offer or book a slot.
• We create, move and cancel the appointments your agents book, including the caller’s name, contact details and notes.

We don’t use Google user data for advertising, we don’t sell it, and we don’t use it to train AI models. We don’t share it with anyone except as needed to provide this booking feature, to comply with the law, or with your consent. People at myownline don’t read it, except with your permission, for security, or where the law requires it.

We store the access you granted in encrypted form and keep it until you disconnect. You can disconnect Google Calendar at any time from the dashboard, which deletes the stored access and revokes it with Google. You can also remove it at myaccount.google.com/permissions.

myownline’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Your data isn’t used to train public or commercial AI models. Where a deployment calls for it, the service can run inside the customer’s private cloud or on-premise.

When we connect to a third-party AI model provider, we do it through accounts set up for the customer, with zero data retention where the provider offers it.

Data is encrypted in transit and at rest. If a customer needs their data to stay in a particular jurisdiction or on their own hardware, we agree that in writing before launch.

• We don’t sell or rent personal information.
• We share information only with the infrastructure and service providers that help us run myownline, such as telephony, messaging and hosting providers, under confidentiality obligations; with the third-party platforms you choose to connect; and where the law requires it.
• The details you send through our demo form reach our team by email.

We use administrative, technical and physical safeguards to protect information. No system is completely secure, so customers should also manage who can access their own integrated accounts.

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, under laws such as India’s Digital Personal Data Protection Act 2023, the GDPR and the CCPA.

If you’re a caller or a lead of one of our customers, contact that business first. You can also write to us and we’ll help route your request. To stop text messages, reply STOP to any message.

Continuous Technology Private Limited

Email: vipul@continuoustech.in

Phone: +91 98192 63629

Website: continuoustech.in